Everything you need to know about our services and policies
You can book online through our website, call us, or send a WhatsApp message. Online bookings are confirmed within 2-4 hours.
Yes! Please notify us at least 24 hours in advance. You can cancel or reschedule by contacting us via WhatsApp or phone.
No deposit is required for most services. However, for bridal packages and group bookings, a 50% deposit is required.
We recommend booking 2-3 days in advance for regular services. For bridal and special occasion packages, book 2-4 weeks ahead.
We offer wig installation, braiding (knotless, box braids, cornrows), blowouts, hair treatment, and more.
Yes, for hair services please come with clean, detangled hair. This ensures the best results and maximizes your appointment time.
Typically 1.5 to 2.5 hours depending on the wig type and style. Lace front installations take longer than regular wigs.
We offer acrylic nails, gel nails, nail art, regular manicure and pedicure, nail fills and more.
You do not need to remove nail polish beforehand - our technicians will take care of that. However, coming with clean nails saves time.
Acrylic nails last 2-3 weeks before needing a fill. With proper care, they can last up to 4 weeks.
Yes! We offer free delivery on orders over KES 5,000. Standard delivery fee is KES 200 for orders under this amount.
Delivery within Nairobi takes 1-2 business days. Countrywide delivery takes 2-4 business days.
We accept returns within 7 days for unopened, unused products in original packaging. Contact us to initiate a return.
Yes! We accept M-Pesa payments via Paybill. Payment details are provided during checkout.
We're happy to help! Reach out to us directly.